Terms of Service

You can search for available furnished homes on the Platform by browsing listings, filtering by property type, price, and availability. Listings display monthly rent, service charge, property details, and photographs. Aston takes care to keep this information accurate, but availability and pricing are subject to change at any time before a reservation is confirmed.

Browsing the Platform does not create a reservation, hold, or tenancy of any kind. A reservation only exists once Aston sends you a confirmation.

2.1 How booking works

To make a reservation, you submit a request through the Platform, complete the required screening process, and make the initial payment. All reservation requests are subject to the Owner’s approval. They reserve the right to decline any request without providing a reason.

2.2 Reservation confirmation

Your reservation is confirmed only when Aston sends you a confirmation by email or through the Platform. The confirmation will set out the property, the reservation period, the monthly rent, the service charge, and your payment schedule.

2.3 Initial commitment period

All reservations begin with a minimum initial commitment period of three (3) months. You agree to pay rent for the full initial three-month period regardless of whether you occupy the property for the entire duration. After the initial period, the reservation continues month by month until either party gives notice in accordance with these Terms.

2.4 Move-in

Move-in details will be provided to you in writing before your agreed move-in date. You must complete all documentation and make the required payment before a move-in date is confirmed. You agree to comply with all property-specific rules communicated by the Owner.

3.1 Monthly rent and service charge

Your monthly rental charge and, where applicable, a separately stated service charge, are set out on your listing and in your reservation confirmation. All amounts are in Nigerian Naira (NGN). No additional charges will be applied without prior written notice.

3.2 Payment schedule

Where you pay multiple months in advance, Aston processes your payment in line with the agreed monthly schedule. Paying ahead does not alter your minimum commitment period or the cancellation terms applicable to your reservation.

3.3 Accepted payment methods

All payments must be made through the Platform’s official payment channels. Aston will issue receipts and invoices for every payment. You are advised not to make payments outside official Platform channels. Aston accepts no liability for payments made outside of those channels.

3.4 Late payment

Rent and service charges are due on or before the agreed date each month. Where payment is not received by the due date, Aston reserves the right to suspend your access to Platform services and, where necessary, to begin the process of ending your tenancy in accordance with applicable law.

4.1 Grace Period

Residents may cancel their reservation within 36 hours of booking for a full refund, provided the cancellation is made at least 28 days before their confirmed move-in date. No cancellation fee applies during this grace period.

4.2 Cancellation Before Move-In

If a Resident cancels outside of the grace period but before their move-in date, the following cancellation fee applies based on how far in advance the cancellation is made:

The remaining balance after deduction of the cancellation fee will be refunded to the Resident.

4.3 Cancellation After Move-In (During Active Stay)

If a Resident cancels after their move-in date, rent already paid for months occupied is non-refundable. A cancellation fee will be applied to any prepaid but unoccupied time remaining on the reservation, as follows:

The balance after deduction of the cancellation fee will be refunded to the Resident.

4.4 Cancellation by Aston or the Owner

Aston or the Owner may cancel a confirmed reservation where the Resident has failed to pay rent, breached these Terms, provided false information, or otherwise engaged in conduct that warrants termination. Where a cancellation occurs due to reasons that are Aston’s or the Owner’s fault, the Resident will receive a pro-rated refund for any period paid for but not yet occupied.

4.5 Exceptional Circumstances

Aston may, at its sole discretion, review cancellation requests in exceptional circumstances upon receipt of appropriate supporting documentation. Any such review is a discretionary act of goodwill and does not create an obligation on Aston to waive or reduce any amounts due under these Terms.

4.6 Refunds

All eligible refunds will be processed within 7 to 14 business days to the original payment method.

4.7 How to Cancel

To cancel a reservation, Residents must notify Aston through the My Aston portal, by email at hello@astonmonthly.com, or by WhatsApp at +234 707 535 8589. The cancellation date is the date on which Aston acknowledges the cancellation request in writing.

5.1 Property care

You are responsible for keeping the property in good condition throughout your stay. You must report any damage, maintenance issues, or defects to Aston promptly through the Platform. You are liable for any damage to the property or its contents caused by you or by anyone you allow access to the property.

5.2 Property rules

You must comply with all property-specific rules communicated by Aston, including those relating to noise, visitors, pets, shared facilities, and waste disposal. Serious or repeated breach of property rules may result in the immediate termination of your reservation.

5.3 Conduct

You must treat other residents, neighbours, property owners, and Aston staff with respect at all times. Abusive, threatening, or unlawful behavior will result in the immediate termination of your reservation without a refund.

5.4 Subletting

You may not sublet, assign, or transfer your reservation or your right to occupy the property to any other person without Aston’s prior written consent.

5.5 Legal compliance

You must comply with all applicable Nigerian laws during your stay. Use of the property for any unlawful purpose will result in immediate termination of your reservation and may be reported to the relevant authorities.

6.1 What it means to be a Host

As a Host, Aston gives you access to the Platform to list your furnished property and make it available to Guests through Aston’s professional management service. You are in control of key decisions about your property, including your expected rent.

Aston does not manage the physical property itself. Responsibilities such as maintenance, repairs, and property upkeep remain with the Host unless a separate arrangement has been agreed upon in writing.

6.2 Property eligibility

To list on the Platform, your property must be located in Abuja, Nigeria, be fully furnished and move-in ready, have a functional inverter system and backup generator providing reliable 24/7 power supply, and meet Aston’s quality standards as assessed at onboarding. Aston reserves the right to decline any property that does not meet these requirements.

6.3 Agreement to terms on onboarding

By submitting a property for listing, you agree to these Terms, the Aston Monthly Rentals Management Agreement for your property, and all related policies. Onboarding a property constitutes your acceptance of all applicable terms.

6.4 Your relationship with Aston

Your relationship with Aston is that of a property owner engaging a professional listing manager, not an employee, agent, joint venture partner, or co-owner of any kind. Aston does not own your property and you remain solely responsible for it.

7.1 Owner portal

You have access to a dedicated owner portal where you can view reservations, bookings, payments, occupancy and monthly statements in real time, from anywhere. You are responsible for keeping your login credentials secure.

7.2 Aston’s management role

By listing your property, you authorize Aston to act as your professional property listing manager. This includes finding and screening residents, handling agreements and payments, and remitting your net earnings monthly. You retain ownership and remain responsible for major repairs, capital items, service charge obligations, coordinating maintenance, providing resident support and any obligations under Nigerian property law.

7.3 Listing accuracy

You are responsible for ensuring that all information about your property submitted to Aston is accurate, complete, and up to date. Aston may suspend or remove any listing that is found to contain inaccurate or misleading information.

7.4 Legal obligations

You are responsible for ensuring that listing your property on the Platform does not violate any law, lease, mortgage agreement, estate management rule, or other obligation. Aston does not provide legal advice. You are encouraged to seek independent legal advice if you have any questions about your obligations.

8.1 Commission

Aston retains a management commission from the rent collected on your behalf. The applicable rate is set out in your Management Agreement. The current introductory rate is 10% of net rent collected. The standard rate is 15%. Aston will give you at least 30 days’ written notice before any change to your commission rate takes effect.

8.2 Remittance

After deducting Aston’s commission and any agreed expenses, Aston will remit your net earnings to your designated bank account on a monthly basis in line with your Management Agreement. Monthly statements are available through your owner portal.

8.3 Accurate bank details

You are responsible for ensuring that your banking details on the Platform are accurate and current. Aston accepts no liability for delayed or failed remittances caused by incorrect bank information provided by the Host.

9.1 Host cancellations

You should not cancel a confirmed reservation without a valid reason. Where you need to withdraw a property from the Platform, you must give Aston a minimum of 30 days’ notice, and any confirmed reservations during that period must be honored or managed in agreement with Aston. Where a Host cancels a confirmed reservation without a valid reason, Aston may recover from the Host any costs or losses incurred as a result.

9.2 Booking issues

Where a Guest reports a reservation issue, such as a property not being ready or not matching the agreed description, Aston will assess the situation and may arrange alternative accommodation or issue a partial refund to the Guest. Where costs arise from issues that are the Host’s responsibility, Aston may recover those costs from the Host’s remittance.

10.1 Repairs and maintenance

You are responsible for all repairs and capital expenditure relating to your property. This includes both minor and major repairs, as well as any capital items that need to be replaced or upgraded over time. Where Aston notifies you of a maintenance issue that is your responsibility, you are expected to act within a reasonable timeframe. In urgent situations affecting resident welfare or property safety, Aston may arrange emergency repairs and recover the reasonable cost from your next remittance, with prior notice where possible.

10.2 Major repairs and capital items

Where significant works are required, including but not limited to structural repairs, replacement of major appliances, electrical or plumbing overhauls, or any capital improvement, you are solely responsible for authorizing and funding those works. Aston will notify you promptly of any such requirement and will coordinate the process on your behalf, but costs remain your responsibility as the property owner.

10.3 Service charge obligations

Where your property is located within an estate or managed development that levies a service charge, you are responsible for ensuring that the service charge is paid and up to date at all times. Any arrears in service charge payments that affect the resident’s access to estate facilities or services must be resolved promptly. The responsibility for the service charge position must be clearly agreed and documented before your property goes live on the Platform.

10.4 Maintenance coordination

While Aston coordinates day-to-day maintenance on your behalf as part of its management service, you remain ultimately responsible for ensuring that your property is kept in good condition throughout the listing period. You agree to respond promptly to all maintenance notifications from Aston and to cooperate fully in resolving any issues that arise.

10.5 Resident support and guest satisfaction

Aston is committed to providing a high-quality experience for every resident, and as a Host you share in that responsibility. You are expected to cooperate with Aston in ensuring that your property consistently meets the standard expected by residents. This includes responding to escalated maintenance issues promptly, making timely decisions on repair approvals, and ensuring that the property remains in the condition agreed at onboarding. Resident satisfaction directly affects the reputation of your listing and the Aston platform as a whole, and Hosts are expected to treat it as a shared priority.

10.6 Insurance

You are responsible for obtaining and maintaining appropriate property insurance throughout the period your property is listed. Aston does not provide insurance for Host properties and accepts no liability for losses that would have been covered by adequate insurance.

10.7 Resident confidentiality

You must treat all information about current and prospective residents as confidential. You may not contact, approach or engage with residents directly for any commercial purpose outside the scope of the listing without Aston’s prior written consent.

To access the full features of the Platform, you must create an account and provide accurate, complete information. You are responsible for all activity that occurs under your account and for keeping your login credentials secure. You must notify Aston immediately if you suspect any unauthorized access to your account. Aston reserves the right to suspend or terminate any account found to be in breach of these Terms.

All Members agree to:

• Act with integrity and treat others with respect at all times
• Provide accurate and truthful information on the Platform
• Use the Platform only for its intended purpose of facilitating furnished monthly accommodation in Abuja
• Not attempt to circumvent, hack, scrape, or manipulate the Platform or its systems in any way
• Not use the Platform for any unlawful, fraudulent, or harmful purpose
• Not solicit or accept payments outside the Platform’s official payment channels
• Comply with all applicable Nigerian laws and regulations

Aston reserves the right to suspend or remove any Member, listing, or content that violates these rules, with or without prior notice.

Aston collects and processes personal data in accordance with our Privacy Policy at astonmonthly.com/privacy. By using the Platform, you consent to the collection and use of your personal data as described there. The Privacy Policy forms part of these Terms.

Guests may be invited to submit a review following their stay. Reviews must be honest, accurate and respectful. Aston reserves the right to remove any review that contains defamatory, offensive, misleading, or otherwise inappropriate content.

By submitting a review or any other content to the Platform, you grant Aston a non-exclusive, royalty-free license to use, display, and share that content on the Platform and in connection with Aston’s communications and marketing.

Aston Monthly Rentals operates as a professional property listing management and rental platform. We manage property listings on behalf of Hosts and facilitate reservations on behalf of Guests. We are not a party to the underlying tenancy relationship between a Host and a Guest, we do not own the properties listed on the Platform, and we are not a real estate broker or travel agency.

Aston acts as a property listing management agent on behalf of Hosts and as a payment collection agent for the purpose of collecting monthly rent. While we take reasonable care to maintain listing quality and to screen both residents and properties, we cannot guarantee the conduct of individual Members and accept no liability for losses arising from the acts or omissions of Guests or Hosts, except as set out in these Terms.

The Platform and all content on it are provided on an “as is” basis. To the fullest extent permitted by applicable Nigerian law, Aston does not warrant the accuracy, completeness, or availability of any listing or content, and does not guarantee uninterrupted access to the Platform.

To the fullest extent permitted by law, Aston’s total liability to any Member in connection with these Terms, a reservation, or a listing is limited to the total amount paid by or to that Member through the Platform in the three months preceding the event giving rise to the claim. Aston is not liable for any indirect, consequential, special, or punitive loss, including loss of income, loss of profits, or loss of data.

Nothing in these Terms limits Aston’s liability for fraud or gross negligence, or for any matter that cannot lawfully be excluded or limited under applicable Nigerian law.

Aston may update these Terms from time to time to reflect changes in our services, operations, or applicable law. Where we make a material change, we will notify you by email or through the Platform at least 14 days before the change takes effect. Your continued use of the Platform after the effective date of any change constitutes your acceptance of the revised Terms.

Aston may suspend or terminate your access to the Platform, or remove a listing, where you have breached these Terms, where we reasonably believe your continued access poses a risk to other Members or to the Platform, or where required by applicable law.

You may close your account at any time by contacting us in writing, subject to the fulfilment of any outstanding obligations, including the completion of active reservations or the notice period applicable to your listing.

If a dispute arises between a Guest and a Host, Aston will endeavor to assist in resolving it in good faith. Where a dispute cannot be resolved informally, the parties agree to attempt mediation before initiating formal legal proceedings. Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a competent court.

Aston’s role is limited to that of a platform facilitator, and its involvement in any dispute resolution process does not constitute an assumption of liability. Aston may, however, provide relevant information or documentation when reasonably required or legally compelled to do so.

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from or in connection with these Terms that is not resolved through the process in Section 19 shall be subject to the exclusive jurisdiction of the Nigerian courts.

If you have any questions about these Terms or need to reach Aston Monthly Rentals for any reason, please contact us:

• Email: hello@astonmonthly.com
• WhatsApp: +234 707 535 8589
• Website: astonmonthly.com/contact
• Address: Outtabox Office, No. 14 Suez Crescent, Wuse, Abuja, Nigeria