Policies
Cancellation Policy
Last updated: 21 October 2026. This policy is Section 4 of the Aston Terms of Service.
Cancellations, Refunds and Booking Changes
4.1 Grace Period
Residents may cancel their reservation within 36 hours of booking for a full refund, provided the cancellation is made at least 28 days before their confirmed move-in date. No cancellation fee applies during this grace period.
4.2 Cancellation Before Move-In
If a Resident cancels outside of the grace period but before their move-in date, the following cancellation fee applies based on how far in advance the cancellation is made:
| Notice Before Move-In Date | Cancellation Fee |
|---|---|
| 28 days or more | 10% of total reservation value |
| 14 – 27 days | 25% of total reservation value |
| 7 – 13 days | 50% of total reservation value |
| Less than 7 days | 100% of first month’s rent |
The remaining balance after deduction of the cancellation fee will be refunded to the Resident.
4.3 Cancellation After Move-In (During Active Stay)
If a Resident cancels after their move-in date, rent already paid for months occupied is non-refundable. A cancellation fee will be applied to any prepaid but unoccupied time remaining on the reservation, as follows:
| Time Remaining on Reservation | Cancellation Fee on Remaining Balance |
|---|---|
| More than 3 months remaining | 50% of remaining balance |
| 1 – 3 months remaining | 30% of remaining balance |
| Less than 1 month remaining | 10% of remaining balance |
The balance after deduction of the cancellation fee will be refunded to the Resident.
4.4 Cancellation by Aston or the Owner
Aston or the Owner may cancel a confirmed reservation where the Resident has failed to pay rent, breached these Terms, provided false information, or otherwise engaged in conduct that warrants termination. Where a cancellation occurs due to reasons that are Aston’s or the Owner’s fault, the Resident will receive a pro-rated refund for any period paid for but not yet occupied.
4.5 Exceptional Circumstances
Aston may, at its sole discretion, review cancellation requests in exceptional circumstances upon receipt of appropriate supporting documentation. Any such review is a discretionary act of goodwill and does not create an obligation on Aston to waive or reduce any amounts due under these Terms.
4.6 Refunds
All eligible refunds will be processed within 7 to 14 business days to the original payment method.
4.7 How to Cancel
To cancel a reservation, Residents must notify Aston through the My Aston portal, by email at hello@astonmonthly.com, or by WhatsApp at +234 707 535 8589. The cancellation date is the date on which Aston acknowledges the cancellation request in writing.
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